Customer Service

Biscuit Information

Callie’s Biscuits are made by hand in Charleston, South Carolina. Our biscuits are fully baked before we freeze them to ensure freshness. All you have to do is simply reheat. The biscuits will keep fresh in your freezer for 18 months. Each pack of biscuits should have an expiration date coded on the vacuum sealed bag. Our pimento cheese is made fresh every Tuesday. You'll find that expiration date on the bottom of the container. We source our buttery items from our favorite Southern purveyors. Please let us know if you have any questions or concerns. 

Holiday Orders

Please remember we are a small business and everything we offer is made by hand. Orders are not guaranteed to be delivered the same week they are placed. Holidays may also interrupt regular shipping—please call if you have a question about shipping around the holidays, 843.577.1198

Order by Phone

Please call us at 843.577.1198 and we will be happy to help you place an order!

Large Quantity and Custom Orders

Please contact Alex Rowe, alex@calliesbiscuits.com.

Shipping Information

Callie’s Biscuits are shipped with FedEx Monday through Thursday with a maximum two day delivery time. If you're only ordering non-perishable items, your order will be shipped with the US Postal Service. If you need them sooner, please call us directly, 843.577.1198.

It is the responsibility of the purchaser to make sure the recipient shipping address is correct and available for delivery.

We ship all of our perishable items in insulated boxes with frozen gel packs and a two-day transit. The reason for the high shipping cost is due to the perishable items needing to arrive quickly.

A hand-picked package will arrive on your doorstep fully baked, frozen and ready to be reheated or placed in the freezer. Please note, your order will arrive cool to the touch and not necessarily frozen-and this is totally fine! Our biscuits are fully baked before they are frozen, so nothing will spoil. You can re-freeze them when they arrive.

Special Shipping instructions

Any special shipping instructions (date, etc) should be included in the comment box at check-out. Please call if you have any questions or concerns, 843.577.1198.