Customer Service

Biscuit & Southern Staple Information

Callie’s Hot Little Biscuits are made by hand in Charleston, South Carolina. Our biscuits and cookies are fully baked before we freeze them to ensure freshness. The biscuits will keep fresh in your freezer for 18 months and cookies for 10 months. Each pack of biscuits and cookies should have an expiration date coded on the vacuum sealed bag.

Our pimento cheese is made fresh each week as well. You'll find an expiration date on each container. Remember to keep your pimento cheese refrigerated.

We source our pantry or "buttery" items from our favorite Southern purveyors. Please let us know if you have any questions or concerns.

Shipping Information

All of our perishable orders are shipped with FedEx Monday through Friday with a goal of a two-day delivery time. Since the biscuits are fully baked, they can withstand up to five days in transit should there be any delays while in transit. If you're only ordering non-perishable items, your order will be shipped with the standard FedEx Ground/Home Service.

If you need your order by a specific date, please call us directly, 843.577.1198.

It is the responsibility of the purchaser to make sure the recipient's shipping address is correct and available for delivery.

We ship all of our perishable items in insulated boxes with frozen gel packs. The reason for the high shipping cost is due to the perishable items needing to arrive quickly.

A hand-packed box will arrive on your doorstep fully baked, frozen and ready to be reheated or placed in the freezer. Please note, your order will arrive cool to the touch and not necessarily frozen. Our biscuits are fully baked before we freeze them, so they will not spoil. You can re-freeze the biscuits and cookies and promptly put your pimento cheese in the refrigerator when they arrive.

Any special shipping instructions (date, gift note, etc.) should be included in the comment box at check-out. Please call if you have any questions or concerns, 843.577.1198.

Ordering Information

ORDER BY PHONE

Please call us at 843.577.1198 and we will be happy to help you place an order!

LARGE QUANTITY AND CUSTOM ORDERS

Please contact Alex Loy, alex@calliesbiscuits.com.

Holiday Orders

Please remember we are a small business and everything we do is by hand. Orders are not guaranteed to be delivered the same week they are placed. Holidays may also interrupt regular shipping—please call if you have a question about shipping around the holidays, 843.577.1198